Refund policy

Returns

Our Return policy lasts 10 days. If 10 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return can only be done incase we do not have any replacement product to send i.e. the product is out of stock.

Only damaged goods are eligible for free return but, "you must have a proof of damage in the form of a video" (Video should be recorded while receiving your parcel from delivery executive while opening the parcel in the same video without any edited cuts).

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of online payment, within 7 days.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@pickitnow.in

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at support@pickitnow.in within 10 days of receiving your order.

Once your exchange is approved, the replacement item will be delivered to you within 5–7 business days.

To return/exchange your product, you should contact us via E-mail: support@pickitnow.in

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.